In order to reactivate your account if it has been frozen (or "locked"), please follow the instructions below.
Please log into your account at https://binance.com. Ideally, this dialogue box would appear. To begin the process of reactivating your account, click the "Unlock" button.
Once you have carefully read the reminder and agree to the terms and the provided information, check the appropriate boxes. To continue, click the "Reactivate Account" button.
After clicking, follow the instructions on the page to complete the below verifications:
Answering Security Questions:
Email Confirmation: Our system will automatically send you a confirmation email after you submit your data. To continue, please click "Confirm Reactivate."
Click 【Next Step】 to start the verification.
- Please choose the issuing country of your ID and select your ID type
- Upload the front side of your ID document
- Upload the back side of your ID document.
- Upload a selfie with your face being clearly visible (we are not accepting screenshots or edited pictures).
Facial verification:
As soon as you have finished the verifications, we will review your application. Depending on the status of the account and other relevant information, different users will carry out various operations.
The guide for facial verification is provided below:
Use the Binance mobile app for Android or iOS to complete the process by scanning the QR code.
App for Android:
Open the Binance app, go to the [Account] section, and select [Scan] from the menu. You can also select Scan by tapping the icon in the upper left corner of the home page.
APP for iOS:
Open the [Home] section of the Binance app and select the [Scan] button or tap the Scan icon in the top-right corner of the home page.
